Shipping & Returns
Unlike many other web sites that have special rules and lots of fine print, forgeplumbing.com.au offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. Forge understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1-5 business days.
Areas of coverage
Free shipping on all orders.
All Australia's freight providers quote ETA's as "delivered by 5 pm".
Time of delivery within the day depends on the freight company routing
Your order can be tracked by contacting one of out team in customer care - they will only be too glad to track you shipment and provide you with an updated ETA
Orders placed on the website BY 3.30pm Adel time Mon to Fri will ship same day Orders placed AFTER 3.30pm will be despatched the following day. *** (Adel Metro, 2pm).
Suburbs may be re-classified during our promotional and advertising periods.
We require a street address for delivery.
All deliveries are made Monday – Friday only.
Returns & Refunds
If you no longer require product you bought, or you're not 100% satisfied with items you've purchased, you can return them to us for a full refund. And Forge believe that in order to have the easiest possible experience, customers should not have to pay for freight to return things - and there should be no time limit on returns either..
So if for whatever reason you no longer wish to keep any unused Forge product, you can call us (1300 120 100), email us, tell us on Live Chat and we'll sort out the rest. It will be collected 24 to 48 hours. If in doubt about any of this, please, just ring us up (1300 120 100), we're here to help.
With the Forge Lifetime Returns policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, in saleable condition and packed in a suitable outer carton.
Return With FORGE - It's Easy:
You can return your unused products for full credit. - the Lifetime Returns policy puts no time limit on it. Serious.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE, we will arrange collection from wherever you receive your normal deliveries.
Once your return is received and processed in the warehouse (usually within 48 hours of receipt), a credit will automatically be applied to your account.
When you return a product, please provide:
- An original Forge Plumbing Tax Invoice, copy Tax Invoice, RMA or delivery docket.
- The product's original packaging, including any instruction manuals, information booklets and carton or container.
Easy as 1,2,3:
- Put the return items in your original Forge Carton or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box completely.
- Write 'Return to Forge Adelaide' on the Shipping Box
- Give one of the Team a call on 1300 120 100 - We are always happy to help!
If you would prefer to arrange your return by phone contact customer service on 1300 120 100 Monday - Friday 6.30am - 5.30pm (ACST) or email at [email protected].